Business (working) days are between 9:00am - 5:00pm GMT on Monday-Friday; UK Holidays, Saturday and Sundays are not included in the estimated delivery dates. Shipping timelines are estimates only and not guaranteed. For a more specific delivery ETA on the exact item(s) you want to purchase, please call us on 01782 636245 or email firstname.lastname@example.org.
Standard Delivery - UK Mainland
- Standard Delivery cost is FREE on all orders (excluding tile products and accessories on orders less than £250) to UK Mainland only, excluding Scotland.
- Standard Delivery is typically dispatched between 2-5 days after purchase.
Tile Products & Accessory Deliveries
- Standard Tile Delivery cost is £30 on orders less than £250.
- Standard Tile Delivery cost is FREE on orders over £250.
Standard Delivery - Scotland, Northern & The Republic of Ireland, Channel Islands, Isle Of Man
- Standard Delivery is typically dispatched between 2-5 days after purchase.
- Standard Delivery cost depends on the items you're ordering. The specific delivery charge will be displayed at checkout prior to purchase.
All Other Overseas Countries
We will always attempt to accommodate any customer requirement. For all other countries, please contact us either via telephone or email to discuss each order. We will then email your bespoke order overview. By default, international shipping is currently unavailable on our site, so please contact us about deliveries outside of the UK.
We encourage you to only book plumbers and fitters after the arrival of your item(s) to avoid any inconvenience. We also encourage you to inspect your item(s) on arrival before accepting and signing for them.
COVID-19 UPDATE: Please be aware that some orders may take longer to arrive than usual, as slight delays during this time are to be expect. If this is the case, we will do our utmost to notify you with order updates.
Returns & Refund Policy
Sometimes, an impulsive or spur-of-the-moment purchase may not turn out to be quite what you’d hoped for, which is why we offer our customers a 30 Day Money Back Guarantee:
30 Day Money Back Guarantee
If you decide that you no longer want a product, you can return it to Unbeatable Bathrooms for a full refund provided you do so no later than 30 days after receipt of the goods. A notification must be made to Unbeatable Bathrooms no later than 30 days after receipt of the goods, in writing via email to email@example.com and fully outlining the relevant issue/cause for the requirement to return the said goods. The product must be returned un-used, in its original packaging and suitable for re-sale. You must bear the cost of returning unwanted goods.
- All returns must be agreed by email in order to arrange return dates/times.
- All returns must be in original packaging and in pristine condition, otherwise the return may not be accepted.
- We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.
- When returning an item to us, please make sure that you refrain from writing or sticking any labels on the product’s box.
- To ensure large or fragile goods are transported safely and securely, we encourage transporting the returning goods using a pallet company.
- Only once we have received the goods will we be able to provide a refund.
- Please be advised that you must bear the cost of returning unwanted and exchanged goods.
If returning goods with a third-party courier, please read their policies to ensure that the delivery is able to be accepted.
- If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the third-party courier's policies. Please check this with your chosen third-party courier.
- Once the third-party courier has notified us that they have successfully received the goods, and once the goods have been returned to Unbeatable Bathrooms, only then are we able to process the refund.
Returning Large or Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund.
Using a Courier: If returning goods with a courier, please read their policies to ensure that the delivery is able to be accepted.
If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier.
Once the courier has notified us that they have successfully received the goods, only then are we able to process the refund.
It is our policy to inspect fragile items before we dispatch them. We ensure they are packaged in such a way that the likelihood of their being damaged while in transit is minimal. However, there is no way to guarantee that fragile items will not be damaged during transit.
With this in mind, please be sure to carefully inspect delivered items either during the delivery process or soon after. You must report all visual damage by telephone within 48 hours of receipt. If you fail to report damage sustained during transit under these terms, we will be unable to process refunds or replacements. We advise that you take a photograph of the damage as this will help us to resolve the matter as quickly and efficiently as possible.
Please note that this policy does not cover items that are the subject of a manufacturing flaw or a fault which cannot be identified by a visual inspection.
Please contact us by email or telephone if you have a problem with a product purchased from us within the last 12 months. Do NOT return products to us before speaking to our customer support team. They will attempt to resolve issues relating to manufacturer defects and faulty products as quickly as possible.
If you discover a defect with a product, please let us know at your earliest convenience. If the defect or fault is one that can be easily seen, you should take a photograph or record a video of it and forward it to us. We will identify the problem and offer a remedy or, if necessary, send you a replacement.
Often, a problem can be resolved by providing technical support over the telephone or via email. Occasionally, if the problem is one that can be best addressed with specific product knowledge, we may ask the manufacturer’s own technical team to contact you to provide guidance on how to resolve the issue.
Owing to the technical nature of many the goods we sell and other variables like water pressure, electricity supply and the need for installation by a qualified professional, it may not be possible to determine whether the product itself is faulty or whether the issue lie in the manner in which it was installed or the overall domestic environment in which it operates.
Consequently, we reserve the right to collect and have the item tested – either by our technical team or by a third party - in order to determine the cause of an alleged fault. This testing process can take up to 28 days although we aim to complete investigations as quickly as possible.
Products with obvious faults that do not require testing can, depending upon your preference at the time, be made the subject of a refund or an exchange once an inspection has been carried out and the fault determined.
If within the aforementioned returns period, an item has been tested and found to be without fault, you must bear the cost of the collection and any subsequent delivery costs in the event you would like the item returned to you.
Should you not require the item to be returned to you, the cost of collection will be deducted from the price of the item and the remainder refunded to you provided the item is in re-saleable condition and has not been installed.
If the item is found not to be faulty and is not in a re-saleable condition having been previously installed, we will not offer a refund and the costs associated with collecting and testing the item will be borne by you together with the cost of returning the item to you.
If outside of the aforementioned returns period, a fault has not been detected after the testing process, we will not refund the purchase price, you will be liable for the cost of collection and we will offer to return the item to you at your expense.
Products that develop a fault after the 12-month period will typically be covered under the manufacturer’s own warranty, details of which are usually displayed at point of sale.
You will incur a 30% re-stocking charge on all returned Tile goods. Please note that the cost of return will be at your own expense, in addition to the re-stocking charge. Returns must be made within 30 days after receipt of the goods.
No Price Matching after purchase.
All returns must be agreed by email so that we can arrange return dates/times. All returns to Unbeatable Bathrooms must be in the original packaging and in pristine condition, otherwise, the return may not be accepted.
We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.
For more information on our Returns Policy, see our Terms & Conditions.
These conditions do not affect your statutory rights.