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Delivery & Returns

Business (working) days are between 8:30am - 5:30pm GMT on Monday-Friday; UK Holidays, Saturday and Sundays are not included in the estimated delivery dates. Shipping timelines are estimates only and not guaranteed. For a more specific delivery ETA on the exact item(s) you want to purchase, please call us on 01782 636245 or email info@unbeatablebathrooms.co.uk. 

Standard Delivery - UK Mainland (FREE)

  • Standard Delivery is typically dispatched between 2-5 days after purchase. 
  • Standard Delivery cost is FREE on all orders (excluding tile products) to UK Mainland only, excluding Scotland.

Standard Delivery - Scotland, Northern & The Republic of Ireland, Channel Islands, Isle Of Man

  • Standard Delivery is typically dispatched between 2-5 days after purchase. 
  • Standard Delivery cost depends on the items you're ordering. The specific delivery charge will be displayed at checkout prior to purchase.

All Other Overseas Countries

We will always attempt to accommodate any customer requirement. For all other countries, please contact us either via telephone or email to discuss each order prior to placing the order on our website.

We encourage you to only book plumbers and fitters after the arrival of your item(s) to avoid any inconvenience. We also encourage you to inspect your item(s) on arrival before accepting and signing for them. 

COVID-19 UPDATE: Please be aware that some orders may take longer to arrive than usual, as slight delays during this time are to be expect. If this is the case, we will do our utmost to notify you with order updates.

 

Returns & Refund Policy

A notification to Unbeatable Bathrooms must be made within 30 days after receipt of the goods, in writing, via email to info@unbeatablebathrooms.co.uk and fully outlining the relevant issue/cause for the requirement to return the said goods. Returns must also be sent to Unbeatable Bathrooms no later than 30 days after receipt of the goods.

Damaged Items

You must report all visual damage by telephone or email within 48 hours of receipt. If you fail to report damage sustained during transit under these terms, we will be unable to process refunds or replacements. We advise that you take a photograph of the damage as this will help us to resolve the matter as quickly and efficiently as possible.

Please note that this policy does not cover items that are the subject of a manufacturing flaw or a fault which cannot be identified by a visual inspection.

Faulty Goods

Please contact us by email or telephone if you have a problem with a product purchased from us within the last 12 months. Do NOT return products to us before speaking to our customer support team. They will attempt to resolve issues relating to manufacturer defects and faulty products as quickly as possible.

If you discover a manufacturing defect with a product, please let us know at your earliest convenience. If the defect or fault is one that can be easily seen, you should take a photograph or record a video of it and forward it to us. We will identify the problem and offer a remedy or, if necessary, send you a replacement.

Products that develop a fault after the 12-month period will typically be covered under the manufacturer’s own warranty, details of which are usually displayed at point of sale.

Returning Large or Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund.

Using a Courier: If returning goods with a courier, please read their policies to ensure that the delivery is able to be accepted.

If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier.

Once the courier has notified us that they have successfully received the goods, only then are we able to process the refund.

 

No Price Matching after purchase.

All returns must be agreed by email so that we can arrange return dates/times. All returns to Unbeatable Bathrooms must be in the original packaging and in pristine condition, otherwise, the return may not be accepted.

We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.

For more information on our Returns Policy, see our Terms & Conditions.

These conditions do not affect your statutory rights.